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AI is the future of travel

Video Summary

Machine learning and artificial intelligence are transforming the travel industry, with Booking.com uniquely positioned to drive this change. CEO Gillian Tans shares her insights on why AI is the future of travel.


Gillian Tans has served as the President of our Booking.com business since January 2015 and as the Chief Executive Officer of Booking.com since April 2016. Gillian Tans is responsible for overseeing all of Booking.com’s functional departments and operations. Prior to her appointment as Chief Executive Officer, Gillian Tans served as Booking.com’s Chief Operating Officer from September 2011 to April 2016, and as Booking.com’s Director Hotels & Content from 2002 to September 2011. Under her leadership, Booking.com has advanced its operations and sales across more than 193 countries. Gillian joined Booking.com in 2002, when the company had just a small base in Amsterdam. Before joining Booking.com in 2002, Gillian Tans spent four years with the international Golden Tulip Worldwide hotel group, where she served as Product Manager, Marketing Manager and Director of Sales. Gillian Tans also worked for the Intercontinental Hotel Group and with a number of independent hotels. Gillian Tans began her career at Hershey Entertainment and Resorts and is a graduate of the hotel management school in Middleburg, in the Netherlands.

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