How brands can build customer trust with social

Video Summary

How do brands build customer trust with social as it increasingly becomes the building block on which a company's brand is defined? Sprinklr CEO Ragy Thomas shares his insights.


Ragy Thomas is the Founder of Sprinklr Inc. and serves as its Chief Executive Officer and Director. Ragy Thomas has been the Head of New York Region - Purple@Epsilon at Epsilon Data Management LLC (Epsilon Data Management Inc.) since March 24, 2008. Previously, Ragy Thomas served as the President and Chief Technology Officer of Epsilon's Interactive Services (formerly Epsilon Interactive Inc.) of Epsilon Data Management LLC. He also served as Chief Architect of market-leading DREAM email technology platform for Epsilon Interactive, garnering three consecutive Forrester and JupiterResearch leadership rankings. He also established Epsilon Interactive's ASP client service team and played a lead role in the sales process, closing significant new business from top-tier clients including Expedia, Target, Citibank, and others. Previously, Ragy Thomas held lead architect roles at AT&T's Business Data Networks group as Consultant and at the software division of Tata Unisys (now Tata Infotech), where his team executed customized software development projects for clients such as Ford and Charming Shoppes. Ragy Thomas joined Epsilon with an accomplished record in advanced application software engineering and technology development management. Prior to Epsilon Interactive, he directed technology operations at Advaya, the email marketing solutions company later acquired by Expression Engines. Ragy Thomas served as a Member of the Technical Advisory Board of Goodmail Systems Inc. He is a Member of Mensa, received a B.S. in Computer Science and Engineering from Pondicherry University, India, and an M.B.A. from New York University's Stern School of Business, with a double major in finance and information systems.

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