I am a product strategy, customer experience, and organization transformation executive with proven success launching product, creating sustainable innovation, leading paradigm shifts, and growing teams. I pull together 15 years in product management, design strategy, customer experience, and cultural reinvention in startups, venture capital, academic institutions, and Fortune 500 companies. I grow and lead product, design, brand, and service organizations by connecting the dots across business results, human need, and strategy.
I thrive on building diverse and innovative teams, and I love bringing design thinking and quantitative rigor together to accelerate growth. I’ve built teams from scratch, directly managed 40, and been a senior leader of a 400+ person design community.
My background is in finance, business, and econometrics. I am a regular lecturer and coach at Stanford d.school, and am an active speaker in the design, customer experience, and innovation fields. Creativity and analytics, flare and focus, stories and numbers – these go hand in hand. Let’s work to bring them together.