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The real world of AI: Business processes reimagined

Video Summary

What makes AI exciting is it goes beyond consumer-facing chatbots, to finally helping to change the way we work. AI changes the nature of the work we do, whether front office, back office, or operations we wouldn't have thought of deploying intelligent systems in before.


Chitra Dorai is an IBM Fellow and a Master Inventor with more than 45 patents. She is responsible for Cognitive Solutions and Services in IBM's Global Business Services as its CTO. Dr. Dorai has received numerous awards and recognition both externally and at IBM for her groundbreaking research and client-facing work in Banking, Financial Markets and Media & Entertainment industries over the last twenty-five years. She has co-authored 100+ technical papers in international conferences and journals.

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